Need a hand? Email us.

How to reach us

Send your request to help@syness.io. That's the address for every Syness Studios app and service — bug reports, billing questions, feature requests, or anything else.

What to include

We can help faster when a message tells us:

• Which app or service you're writing about.
• What happened, and what you expected to happen instead.
• Your device and OS version (for example, iPhone 15 on iOS 18.2), if it's a bug.
• Screenshots or a screen recording, if they'd make the problem clearer.

If the app you're using has an in-app feedback option, that's usually faster — it routes to the same inbox with device details already attached.

When you'll hear back

We aim to reply within two business days. Syness Studios is a small operation, so the occasional message takes a little longer — but every one gets read and answered.

Other things you might be looking for

• Deleting your account or data: see Delete Your Account.
• Purchases, refunds, and subscriptions: these are handled by the Apple App Store or Google Play, not by us. Contact the store you bought from to request a refund or cancel a subscription.
• Privacy questions: see our Privacy Policy, or email help@syness.io.